We at Silver Charms value your patronage and continue to provide the best products available by keeping you informed on our website thru pictures of the products and the best descriptions to minimize the need for returns.

 If for some reason you are dissatisfied with the quality of our products you can call us within 15 days of the receipt of your order and get a RA Number to return the products that you are unhappy with.

All items that are being returned will need to have an RA number (Return Authoriazation Number). Please call our Return Dept.to get your  RA Number. 1-877-926-4788

When returning packages include a copy of your receipt and label the outside of your package with the RA Number that was given to you. We recommend, you insure your package when returning for we are not responsible for lost or damage to the package when it is returned.

**** Packages without an RA Number on them will no longer be accepted by our Returns Dept ****

**** No items can be returned after 15 days of receipt of merchandise. A minimum of  20% restocking fee will be imposed on any returns not due to our error or unauthorized by us. ****

*** Shipping costs are not refundable being this is beyond our control ***

We Do Not accept any returns on the following items.

1)     Special orders

2)    Custom Engraving

3)    Items that were on clearance

4)    Strands or pre-packed items that were broken up

5)    Sold by foot items in lengths under three feet

We do our best to make sure there is no shortage in your order and have safe guards to prevent a shortage but if one occurs then you must contact us immediately within 10 days of receiving your merchandise at 1-877-926-4788 or we can't process your claim.




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